All our transfers are private...

For our service we can only offer private transfers for people landing on the exact same flight... As we do not have a permit from the airport to offer transfers for people arriving on different flights as this can cause problems, so we are unable to wait for others or go from terminal to terminal due to our permit offered by the airport...

We can provide a shopping stop in any store on the way to your hotel... the price will change according to the kind of vehicle reserved (Which must be pre booked)

Cancun City/Hotel Zone : It all depends on traffic conditions and weather. The trip generally takes ½ hr to 45 minutes.
Playa del Carmen : 1 Hour.
Akumal : 1 1/2 Hrs.
Tulum : From Cancun to Tulum the drive is around 2 hours.

We can have car seats on board of our vehicles (when requested), which the child seat must be checked by customers due to insurance regulations. BUT we can never guarantee having it for you. It is 99 % for sure but sometimes flights are delayed, traffic, changes in schedules etc and the vehicle with the child seat is held up. We do our best but sometimes things are out of our control. If you MUST have one, it is best to bring yours from home. Our child seats are rated for up to 40 lbs front-facing which work in our VANs or SUVs and rear facing that work only in our SUVs. We do not have the booster-style seats and we can only 2 car seats per vehicle.

With our company regulations we will provide a car seat (when requested) so this will take up a seat, which means you must pay for the seat.

The closest point you can be picked-up is the ferry dock in Playa del Carmen.

The closest point you can be picked-up is the ferry dock in Playa del Carmen.

Yes, our airport shuttle provider will deliver you to the ferry dock in Playa del Carmen.
NOTE: If you require transfer to Playa del Carmen ferry docks select "Playa del Carmen" as your drop off location in the drop down field when booking.

The drop off location is as follows:

Please contact us through our group travel request to receive more detailed information click on CONTACT US.

All drivers are experienced drivers with federal permissions.

Yes, our vans can fit up to 10 pieces of medium sized luggage and in our SUVs we can fit up to 5 pieces of medium sized luggage. Sizes height 70 cm - 28 inches / width 45 cm - 18 inches / depth 28 cm - 11 inches... (this is based on 1 vehicle and if you have more than 10 in a VAN or more than 5 in an SUV you will have 2 vehicles which would mean you can fit the amount of luggage to suite the amount of vehicles)

No, you can book a one way transfer only, but depending on the shuttle it might be that you will have to pay for a round trip.

Sure, our airport shuttle provider will be at the airport until the last flight arrives.

We will wait for you until the plane lands, we monitor the arrival flights. (also if there is any changes while you are here like change of airlines or times, please email us back to the confirmation email to let us know so we can make the change asap)

We use air conditioned SUV (s) with a capacity of 1 to 5 people and VAN (s) with a capacity of 1 to 5 people, 1 to 8 people or 1 to 13 (depending on availability) if the VAN with a capacity of 1 to 13 is not available you may receive 2 VAN (s), We will send the correct VAN (s) or SUV (s) to suit your group size...

All our transfers are private...

For our service we can only offer private transfers for people landing on the exact same flight... As we do not have a permit from the airport to offer transfers for people arriving on different flights as this can cause problems, so we are unable to wait for others or go from terminal to terminal due to our permit offered by the airport...

The charge is per vehicle , not per person . If there is 1 to 5 people on the vehicle you will pay one rate, if there is 6 to 10 people on the vehicle you will pay a different rate. Also we only offer transfers to people landing on the same flights, just incase of delays as this can cause problems. So we are unable to wait for others or go from terminal to terminal…

Once arriving to Cancun airport you will need to go through immigration which may take longer than expected, but do not worry we will be monitoring your flight and its output terminal until you come out... After you clear immigration, Lugagge claim and customs, you will see timeshare vendors along the hall, they will try to offer free tours and assistance with your transfers... Please do not talk to them and keep walking and look for our team after you exit the main sliding door, we will be waiting there for you to come out in the waiting area ... Our team will be there holding our sign which say Cancun and the Riviera maya by Kalido travel... So please look out for a banner with our logo like on the top of your confirmation voucher you will print... From here our representative will take you to our private vehicle where our driver will be waiting to take you to the hotel.

PS please help us to come straight through to the exit doors (MARKED TOUR OPERATOR & HOTEL SHUTTLE)